Refund and Returns Policy

At Naturoil BD, we strive to provide our customers with the highest quality products. We want you to be completely satisfied with your purchase. However, if for any reason you are not satisfied, please review our refund and return policy below.

1. Eligibility for Returns:

  • You may return your purchase within 30 days from the date of delivery.

  • Products must be in unopened, unused, and original condition with all packaging intact.

  • Products that are damaged, opened, or used cannot be returned.

  • If the product is faulty or damaged during delivery, we will gladly offer a return or replacement.

2. Non-Returnable Items:

  • Personal care items like Hair Oil, Serum, and Hair Treatment Packs that have been opened or used.

  • Products purchased on sale or discounted are non-returnable, except in case of defects or damages.

3. How to Initiate a Return:

  • To initiate a return, please contact our customer support at naturoilbd@gmail.com or 01966706000 with your order number and reason for the return.

  • After your return request is processed, we will send you a return authorization along with instructions on how to return the item.

4. Return Shipping:

  • Customers are responsible for the shipping cost of returned items, unless the item is defective, damaged, or incorrect.

  • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

5. Refunds:

  • Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.

  • If approved, your refund will be processed to the original payment method within 7–10 business days.

  • If your return is denied due to non-compliance with our policy (e.g., opened or used products), we will contact you with a detailed explanation.

6. Exchanges:

  • If you would like to exchange your product for a different item, please contact us, and we will guide you through the process. Exchanges are subject to availability.

7. Late or Missing Refunds:

  • If you have not received your refund yet, please check with your bank or credit card company, as there may be a delay in processing.

  • If you have done all the necessary checks and still haven’t received your refund, please contact us at naturoilbd@gmail.com.

8. Contact Us:

  • If you have any questions or concerns about your return or refund, feel free to reach out to our support team at:

    • Email: naturoilbd@gmail.com

    • Phone: 01966706000

Important Notes:

  • This policy applies to all purchases made on Naturoil BD website.

  • The right to return or request a refund is limited to 30 days from the date of delivery.

  • Returns and refunds are processed according to our company’s discretion and in accordance with local regulations.

Thank you for shopping with us! We appreciate your trust in Naturoil BD and look forward to serving you again.

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